Our Online Shop

DOMESTIC SHIPPING

All orders will be processed within 2 business days of the order being received. Please allow an additional 2-7 business days from this date for postage. Please note, we do not ship on weekends, or National public holidays.

• Standard Shipping 0kg–0.5kg PKR Rs. 100
• Standard Shipping 0.5kg–1kg PKR Rs. 100
• Standard Shipping 1kg–3kg PKR Rs. 175
• Standard Shipping 3kg–5kg PKR Rs. 250

Note: The shipping rates may vary as per Government of Pakistan rules. Check out Pakistan Post webpage https://pakpost.gov.pk/domestic_parcels.php# OR https://pakpost.gov.pk/2020-06-04-Registered-Parcel-Rates.pdf OR https://webstudy.pk/pakistan-postal-prices-2022-for-domestic-express-worldwide-delivery/

Domestic orders are sent by Pakistan Post and receive full tracking information, communicated by email at the time dispatch.

If you have any questions around the delivery of your parcel or require it urgently, please contact us at abpawkp@gmail.com

EXPRESS SHIPPING

Due to market volatility, Express Shipping charges can be calculated from https://www.leopardscourier.com/

INTERNATIONAL SHIPPING

Please note we currently offer International Shipping to USA and UK only.

Conditions for Returns:

1 .Return or exchange is possible within 07 days from the purchase date.

2. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

3. The product must include the original tags, user manual, warranty cards, freebies and accessories.

4. The product must be returned in the original and undamaged manufacturer packaging / box.

5. Return shipping fee is paid by buyer.

Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.

Accounts Related

1. Is it necessary to have an Account to place an Order?

No, you can Order as a Guest without creating an Account. However, creating an Account has the benefits listed below.

2. What are the benefits of creating an Account?

There are several benefits of creating an Account, including:

1. Your billing/shipping information will be saved, and checkout will be faster.
2. You will be able to view your previous Order history.
3. An Account is required to facilitate returns & Order cancelations.
4. Account holders will remain up to date with the latest promotions & newsletters.

3. How do I make an Account?

Simply click on ‘My Account’, enter the required details & submit the form.

4. I have forgotten my password

Click on ‘Lost your Password’, enter your User Name or email address, and click on ‘Reset My Password’ Click on the link you receive on your email address and enter your new password.

Orders

1. How can I place an Order?

Select your products from the abpawkp.com website and click Add to Bag. Once you have added all your desired items to your Shopping Bag, follow these instructions: If you are a registered customer,

1. Make sure you are signed in using the Sign In link
2. Click on the ‘Shopping Bag’ button and proceed to checkout.
3. Select address and click Next
4. Select payment method
5. Proceed to checkout
6. Check your email for a Sales Order Summary

If you are not a registered customer,

1. Click on the ‘Shopping Bag’ button and proceed to checkout
2. Enter all your required shipping and billing information
3. Proceed to checkout
4. Check your email for a Sales Order Summary

2. I haven’t received an OTP code to confirm my Order

In case you are unable to receive an OTP code, then you will receive an automated call from Abpaw through which you can confirm your Order. In case of no confirmation call, reach out to us at +92 311 9351507 or abpawkp@gmail.com.

3. How do I search for an item on the website?

Click on the search icon on the top right of the website. Enter the item code you are looking for and press Enter on your keyboard.

4. Can I reserve my Order online?

Unfortunately, you cannot reserve your Order online.

5. How will I know if Abpaw has received my Order?

The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please call on +92 311 9351507 or email at abpawkp@gmail.com

6. Can I modify an Order after placing it?

Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your order has not been processed, you can cancel it and place a new Order. Click on the Track Your Order link to check the status of your Order.

7. How can I check the status of my Order?

You click on the Track Your Order link to track the status of your Order.

Technical Support

1. I am unable to sign-up

Reach out to us at +92 311 9351507 or abpawkp.com. Meanwhile, you can place your Order as a Guest without creating an Account.

2. I am unable to sign-in to my Account

In case you are not able to sign-in,

1. Reset your password and try signing-in again. If this still does not work,
2. Call us +92 311 9351507 or reach us by email at abpawkp.com

3. I am unable to add products to bag or having difficulty placing an Order

1. Call us +92 311 9351507 or reach us by email at abpawkp.com

4. I am having difficulty paying online via Credit Card

1. Retry payment after ensuring that the information entered is accurate, including all Account Details, Billing Addresses and Password.
2. If that doesn’t work, checkout using the Cash on Delivery (COD) payment option

5. I am unable to subscribe to newsletter

You can subscribe to our newsletter to receive updates on sales & promotions. In case you are unable to subscribe, please call us Call us +92 311 9351507 or reach us by email at abpawkp.com.

Payments Related

1. How can I pay for my Order?

You can pay for your Order via three payment methods:

1. Cash on Delivery – available nationwide for Orders under PKR 50,000.
2. Online Payment – Visa & MasterCard Debit & Credit Cards
3. Store Credit – credited to your Account in case of a refund or exchange

4. What is GST?

“GST” or a Sales Tax is a tax placed on various products by the Government of Pakistan. The current rate is 12% for fabrics and 17% for non-fabrics.

5. When will I receive my refund after Order cancellation?

If payments made via Credit/Debit Card are processed, you will receive a refund into the source Account within 30 days from the time of Order cancellation.

6. What do I do if my payment fails?

In case of a payment failure, make sure that the payment information you have provided is accurate. If your bank account has been debited after a payment failure, it will be reimbursed to your bank account. Please contact your bank for any issues relating to payment failure.

Shipping & Handling

1. What is the delivery time for my Order?

Your Order should be delivered within

1. 4-8 days for Karachi, Lahore, Peshawar and Islamabad.
2. 7-15 days for other cities.

2. What are the delivery charges for local Orders?

Delivery charges starting from Rs. 500 are applicable on all orders.

3. What manner of shipping do you use?

Our packages are delivered over land by leading third party courier companies.

4. Can I ship my order outside Pakistan?

Yes, we offer international shipping through our website. For international shipping, please select the relevant country on the page and place your order.

5. What should I do if I have missed my delivery?

Our courier delivery partners will make 2 attempts to deliver your parcel. Kindly ensure that the address, state and city while placing an Order are accurate. On the second failed attempt, your order will be canceled. If you have already paid for this order, your payment will be refunded within 30 days of order cancellation and up to two billing cycles for the credit to appear on your credit card statement.

Returns & Exchange

1. What should I do if I have received a defected / wrong product or quantity?

You can also contact our Customer Service center by emailing us images of defected/wrong product at Call us +92 311 9351507 or reaching out at abpawkp@gmail.com.